Order & Delivery

Order and Delivery

Delivery

When will I receive my order?

We will keep you updated on the order process by email. You can also follow the order within your account by clicking on ‘My Account’. When you are in your account, click on ‘My Orders’.

In ‘My Account’ it says that the order has been shipped. However, I have not yet received my package.

We do everything we can to deliver your order as soon as possible. If the status of the shipment is shown as ‘Delivered’ and you still haven’t received your package after two days, please contact our Customer Support.

I haven’t received all the articles I ordered.

In the order status you can see when the articles have been sent. When all the articles where shipped on the same day, but you haven’t received all the products within your order, please contact our Customer Support.

Order

How can I order something at Accezz?

To order something on Accezz, please follow these steps:

Search for the desired product or products you would like to buy and place them in your shopping cart. Found the products you wish to buy? Click on the shopping cart on the top right and then click on ‘Order’. Fill in your details.

Complete order

Fill in your details including the shipping address then choose the desired payment method and click on ‘Place Order’. You will now be redirected to the payment environment of your chosen payment method. Follow the given steps to complete the order.

Change or cancel order

Once you have placed an order, it is no longer possible to make any changes to the order. You can however cancel the order and place a new one. Cancelling an order is possible as long as the status of the order says ‘Processing’. If it is no longer possible to cancel the order anymore, you have the option to return your order within 14 days.

Where can I find the details of my order?

Click on ‘My Account’. Once you are logged in, click on ‘Orders’. Here you’ll see a complete list of the orders you have made, including information about your most recent order.

 

Shipping and delivery

Is it possible to have my order delivered to a different address? Or have it delivered on a postal address?

Yes, you can have the order delivered to a different address. Fill in the address or postal address you would like the order to be delivered to.

What is Track and Trace?

Track and Trace is a quick and easy way to follow your order online until it is delivered. You can choose this extra service in the check out section. Once the order is approved and ready for shipment, you will receive an email with the link to Track and Trace.

I can’t find my order via Track and Trace.

If you have clicked on the link to Track and Trace, you may get the following message: ‘There are no items found for this combination.’ The term ‘combination’ refers to the combination of the code and the postcode to which your order is to be delivered. This message may appear when PostNL has not yet processed the Track and Trace code. If that is the case, you can check the status on the next weekday. If the order hasn’t been delivered after two weekdays and you still keep seeing the message, please contact our Customer Support.

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